Yes, all our crystals are genuine and natural unless explicitly stated otherwise in the product description. We take pride in offering authentic crystals to our customers.
Orders are dispatched within 24 hours through reliable carriers like Auspost or PackSend. Rest assured, your crystals will be securely wrapped and insured for safe delivery, including international orders.
We are located in Rouse Hill, NSW Australia, and our products are sourced globally during our overseas adventures. We travel the world to hand-select each crystal, ensuring they meet our high standards of quality and authenticity.
Our Returns and Refunds policy allows for returns only in cases of faults or items not as described. We offer exchanges for similar products of equal value in such cases. Please note that returns should be initiated within 48 hours of receiving the product. We do not offer refunds or exchanges on change of mind. For more details, please visit our Returns page.
We accept all major credit cards as well as payments through Afterpay and ZipPay, making it convenient for you to shop for your favourite crystals.
Caring for your crystals is essential to maintain their beauty and energy. For detailed information on crystal care, please refer to the Crystal Care page on our website, where you’ll find guidance on cleaning, charging, and storing your crystals.
Yes, we do offer gift vouchers that make for thoughtful presents. For more information or to purchase a gift voucher, please contact us, and we’ll be happy to assist you.
Absolutely! We provide wholesale opportunities for businesses interested in our products. For detailed information about our wholesale offerings and access to our dedicated wholesale website here https://www.crystalempirewholesale.com.au.
We offer free shipping for orders over $150, weighing under 20Kg, within Australia. However, for customers in NT and WA, please contact us to confirm shipping details or items of over 20kg. We are committed to ensuring that your crystals arrive safely and promptly to your doorstep.