Orders Exceeding 20kg
In consideration of the unique care necessitated by orders surpassing 20kg in weight, alongside the spatial requirements they entail and the substantial value representative of 20kg of products, a processing and handling charge will be applicable. This charge is contingent upon the cumulative weight and volume of parcels. Importantly, this inclusive fee encompasses insurance coverage for your order.
Shipping Across Australia
We offer a comprehensive range of shipping options across Australia:
- Standard Shipping: From 12.95 – Estimated delivery within 1-7 business days.
- Express Shipping: From $19.95 – Estimated delivery within 1-3 business days.
- Complimentary Standard Shipping: Enjoy free standard shipping estimated within 1-7 business days when your order total exceeds $150
Processing Period
Orders submitted during the weekend will be initiated for processing on the subsequent Monday. In the event an order is received after the AEST/AEDT 11am threshold, processing will commence on the ensuing business day. Similarly, orders placed on public holidays will enter processing on the subsequent business day. Upon dispatch, you will promptly receive email notifications containing your tracking details.
Please note that timelines are contingent upon AusPost and the services of our designated shipping providers. While we are committed to prompt processing, Crystal Empire Australia cannot bear responsibility for any potential delays arising from the postal service provider.
Returns & Exchanges Policy
At Crystal Empire Australia, we value your satisfaction and aim to provide a seamless shopping experience. Kindly review our Returns & Exchanges policy below:
- 1. Non-Acceptance of Returns and Exchanges: We do not accept returns or exchanges based on crystal characteristics or change of mind. Refunds or exchanges are not available for items marked as sale items.
- 2. Embracing Nature’s Variance: Each crystal is a splendid creation of nature, boasting distinctive patterns and crystalline structures. The inherent individuality of natural minerals means that no two crystals are identical. Please anticipate variations in appearance from the images showcased, including the presence of tiny fissures, pits, inclusions, and unique markings within the crystals. Our crystal designs and cuts are meticulously crafted to highlight the inherent beauty of crystalline structures, fostering an organic allure that diverges from the uniformity of glass. Please be mindful that our products are hand-cut, imbuing them with a unique, handcrafted charm rather than a flawless manufactured appearance.
- 3. Handling and Packaging: Rest assured, every item from Crystal Empire Australia is thoughtfully packed with love and meticulous care. Prior to shipping, each piece undergoes a thorough inspection to ensure its pristine condition. Our packaging includes soft foam padding and bubble wrap, safeguarding your precious crystals during transit. While we take every precaution, occasional mishaps during transportation can occur.
- 4. Breakages and Exchange Requests: Should you encounter breakages or require an exchange, kindly reach out to us via email within 48 hours of receiving your parcel. Include your order number (#) and attach a photograph of the item in question to facilitate the process.
- 5. Refunds and Store Credits: Refunds and store credits will be granted at the discretion of Crystal Empire Australia. Refunds are processed through the original payment method used for the purchase. Once we receive the returned item, we initiate the refund process within 7-10 business days. We’ll promptly notify you once the refund transaction is completed on our end.
- 6. Return Shipping Responsibility: Please note that Crystal Empire Australia may or may not cover return shipping charges for refunds or exchanges; this determination is based on a case-by-case evaluation. To ensure the secure return of an item, we recommend using registered mail. We hold no liability for items returned to us in damaged or broken condition. Refund or exchange processing may be affected if items are returned in a compromised state.
We appreciate your understanding of these policies and encourage you to connect with our team for any inquiries or assistance. Your satisfaction remains our priority, and we’re here to ensure your crystal journey with us is as remarkable and delightful as the crystals themselves.